Automating customer satisfaction surveys after each job
A customer's opinion of a finished job is most valuable right after handover, but today someone has to remember to ask for it. As a result, people ask irregularly, through different channels, and the results do not end up in one place but are scattered across several people's inboxes.
How much this process costs you a year
The sliders start from values typical for this process. Swap them for your own — the result recalculates instantly, no account and no email required.
This process costs you
Realistically you will recover from PLN 0 to PLN 0 a year
Here is the math: salary times the employer cost multiplier 1.2 divided by 173 hours a month gives the hourly rate. That rate times the hours in a year gives the cost of the process. From the recovery we take a band of 40% to 70%, because part of the time recovered on paper comes back as supervising the automation and handling exceptions. This is a deliberately conservative range, not a promise.
Where the hours go
Sending a survey by hand after each job separately is a task that is easy to put off when something more urgent comes up. The result is that people ask irregularly, and the further from the end of the job, the less accurate and less willing the customer's answer.
The real cost is a lost early warning. A low satisfaction score that someone only notices in passing, rather than straight away, is a chance to repair the relationship that goes by without any response before anyone even learns about it.
What automation does
The survey goes out to the customer automatically at a set point after the job is closed, always through the same channel and in the same form. The result goes straight into a single summary, instead of living separately in the inbox of whoever happened to send the survey.
A low score triggers an immediate notification to the person responsible for the customer relationship, so they can respond the same day rather than at the monthly review. The trend in scores over time is visible without calculating the average by hand.
What it costs and when it pays back
This is one of the cheaper processes on the list: implementation usually falls between 1,500 and 5,000 PLN, within the platform's API integration range, which goes up to 10,000 PLN. The survey form and the system used to track jobs usually have ready-made interfaces to connect.
Payback comes in the third to sixth month, calculated on the time saved on sending surveys by hand and compiling the results. The value of responding faster to an unhappy customer comes on top, and we do not include it in this figure.
Contractors working with these tools
This process is most often built on the tools below. Each link opens a catalog narrowed to contractors who've declared it — rates, availability, and ratings from settled contracts.
Frequently asked questions
Usually 1,500 to 5,000 PLN as a one-off, within the platform's API integration range of 1,500 to 10,000 PLN. The price depends on the number of sending channels and the complexity of the results summary.
A short survey sent right after a job is finished usually gets a higher response rate than one sent later or irregularly, because the experience is still fresh. It is worth tailoring the length and timing to the nature of your jobs.
Yes, that is a standard part of this kind of implementation. The survey result is linked straight away to the job and the customer, so a low score can be tied to a specific situation rather than just an overall number.
No answer simply means no data for that job, with no further automatic action. A possible reminder about an unanswered survey is agreed during implementation as a separate decision.