An internal IT support ticketing system
Today a problem with a computer or with access is reported in the company chat, in a private message to someone you know in IT, or by an email that gets lost in the inbox. Nobody can see how many requests are waiting or which of them are urgent.
How much this process costs you a year
The sliders start from values typical for this process. Swap them for your own — the result recalculates instantly, no account and no email required.
This process costs you
Realistically you will recover from PLN 0 to PLN 0 a year
Here is the math: salary times the employer cost multiplier 1.2 divided by 173 hours a month gives the hourly rate. That rate times the hours in a year gives the cost of the process. From the recovery we take a band of 40% to 70%, because part of the time recovered on paper comes back as supervising the automation and handling exceptions. This is a deliberately conservative range, not a promise.
Where the hours go
A request scattered across chat, email and a conversation in the kitchen only avoids getting lost if someone happens to remember it. Whoever handles IT loses time not on the fix itself but on remembering what else is waiting and for whom, because nothing records it automatically.
Without priorities, an urgent fault sometimes waits longer than a minor question that was asked more loudly or earlier. That reversal of the order costs the company more than the delay in handling the request itself.
What the app does
A request goes into a single queue, with a description of the problem, a priority and the person reporting it, visible to the whole IT team at once. The person who reported it can see the status of their case without asking again, and whoever handles it sees the full history of the device or account concerned.
Recurring technical questions can be linked to a ready-made answer, so handling the simplest requests no longer takes up a technical person's time. The IT team works from a list ordered by urgency, not by how loudly someone asks.
What it costs and when it pays back
An internal helpdesk is a web app, so implementation usually falls between 12,000 and 30,000 PLN, within the platform's web app range, which goes up to 50,000 PLN. The price depends on the number of people using the system and whether integration with company hardware or accounts is needed.
Payback comes in the eighth to fourteenth month. The calculator counts the time saved by the person handling requests, covering only organising and prioritising, not the fix itself, which remains the same task as today.
Contractors working with these tools
This process is most often built on the tools below. Each link opens a catalog narrowed to contractors who've declared it — rates, availability, and ratings from settled contracts.
Frequently asked questions
Usually 12,000 to 30,000 PLN, within the platform's web app range of 8,000 to 50,000 PLN. The price depends on the number of users and on integration with company accounts or hardware.
Yes, as long as the number of requests in the company is genuinely noticeable. With one technical person, the main benefit is prioritisation and history rather than sharing work between several people.
Reporting a problem should be simpler than writing in the chat is today, because that is the condition for the team actually using it. A short introduction is enough in most cases, without separate training.
Usually 40 to 150 hours, depending on the number of integrations with other company systems. A request queue on its own, without integrations, sits nearer the bottom of that range.